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red-lineFAQs

1. Installation and Use

a. How do I install the new Cup A Holder in my 911?

i. Your new Cup A Holder slips easily into the door pocket just in front of the interior door handle as pictured above. Clear door pocket of all items before installation of the Cup A Holder and push it into the door pocket as far down as possible, you are now ready to go!

b. What if my Cup A Holder does not fit right?

i. Cup A Holder is designed for all Porsche 911 standard door panels from 1974 to 1994. Some panels may have tightened up over tome and some may have loosened up. For tight door pocket fitments the flex arms on the Cup A Holder will soften up and allow the unit to slide further down into the door pocket over time. You may need to periodically reseat the unit for your spirited drives!

ii. In cases where the Cup A Holder may fit loosely in a stretched door pocket, you can find 1 inch Velcro tape at most office supply, hardware stores or on-line and use this to secure the unit to the inside of the door pocket. We would recommend that you first stick a 3-4 inch strip to the inside of the door panel (out of sight) and stick the other side to the corresponding position on the Cup A Holder. Slide the unit in and press it up against the tape and in most cases this solves the fitment.

c. Are there any tricks to using the Cup A Holder?

i. Like with any door mounted cup carrier, be careful opening and closing the door with an open beverage. Sudden movement can cause the contents to shift and spill out of the container. While closing the door, we recommend that you take the beverage container out of the Cup A Holder to prevent splashing of the occupants with the beverage..

2. Care

a. How do I wash the Cup A Holder?

i. Like with any quality interior component designed for your Porsche 911, the Cup A Holder is molded using durable and specially formulated polyurethane foam similar to other components used in Porsche interiors. A quick periodic wipe down with window cleaner or washed with dish soap and water is all that is required for maintenance. Do not wash the Cup A Holder with other chemical cleaners or run through the dishwasher.

3. Payment

a. What are my payment options for purchasing the Cup A Holder?

i. After you complete your shopping cart experience and select continue to payment, our site will take you to PayPal and you can choose to complete your purchase using your PayPal account of if you do not have a PayPal account it will accept many other payment methods.

4. Delivery

a. Where does Cupaholder.com ship to?

i. Delivery options are selected at check out. Shipping options to locations within the 48 contiguous United States are selectable. Shipping is available to Alaska, Hawaii, and Puerto Rico at an additional charge. To determine shipping charges, please add the items you would like to purchase to your shopping cart and provide your shipping details during the checkout process to find out what shipping options are available to you. If you have any shipping requirements that need special attention please email info@cupaholder.com with your questions and we will get back to you quickly.

b. How much does shipping cost?

i. Shipping cost will be calculated upon checkout, but are quite reasonable because the Cup A Holder is made of very light weight material in order to keep your Porsche agile!!!

5. Returns

a.How do I return a Cup A Holder Product?

i. Contact us at info@cupaholder.com to request an RMA (return merchandise authorization) within 30 days from when you first received the product as determined by the tracking information. We will send directions on how to return Cup A Holder to us.

ii. Return the fully-functional product to us in its original packaging. The return must be postmarked within 14 days of when the RMA was issued. You will be responsible for the cost of shipping the product back to us.

iii. All items returned must have an RMA number written on the outside of the package. Returns without an RMA number may be returned to the sender.

b. What if my return is late?

i. If the RMA is requested more than 30 days from receipt of the product or the product is returned more than 14 days (postmarked) after the RMA is issued, we deduct a $20 USD restocking fee from the refund.

ii. After 60 days from when you first received your order (as determined by the tracking information), Cup A Holder products are ineligible for a refund and no RMAs will be issued.

c. When and How do I get my refund?

i. Once we receive the product, we’ll inspect it and process a refund within 10 business days to the original form of payment. We will email you when we process the refund, but it might take a few extra days for the credit to appear in your account.

ii. If the product is returned damaged, we may not accept the return and reserve the right to deny a refund.

iii. Shipping charges are not refundable. If your order has been sent to a destination within the USA, all sales tax will be refunded. Outside the USA, customs duties and taxes are not refundable by Cup A Holder.